Refund policy
Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at: contactzumis@gmail.com. Please note that returns must be sent to the following address:
14 avenue de Creully, Résidence les Ombrages 3, 14000 Caen, France
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
If you have any questions regarding returns, you can always contact us at contactzumis@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
14-Day Cooling-Off Period for Orders Shipped Within the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contactzumis@gmail.com.