Terms of service

OVERVIEW
Welcome to Zumis! The terms “we”, “us”, and “our” refer to Zumis. Zumis operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Zumis uses the Shopify platform, which enables us to provide the Services.

The terms and conditions below, as well as the policies referenced herein (the “Terms of Use” or “TOU”), describe your rights and responsibilities when using the Services.

Please read these Terms of Use carefully, as they contain important legal information, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 – ACCESS AND ACCOUNT

By accepting these Terms of Use, you confirm that you have reached the legal age of majority in your state or province of residence, and you give us your consent to allow your minor children to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online stores or purchasing products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, up to date, and complete, and that you have all necessary rights to share such information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You are not permitted to transfer, sell, assign, or license your account to another person.

ARTICLE 2 – OUR PRODUCTS

We have made every effort to display our products and services in our online stores as accurately as possible. However, please note that colors or appearance may vary depending on the device you use to access the store, as well as its settings and configuration.

We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or be identical to what is shown on our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available per person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. Zumis reserves the right to accept or reject your order for any reason at its discretion. Your order is only considered accepted once it has been confirmed in writing by Zumis. We must receive and process your payment before your order is confirmed.

Please review your order carefully before submitting it, as Zumis may not be able to accept cancellation requests once an order has been confirmed. If your order is refused, modified, or cancelled, we will attempt to contact you using the email address, billing address, and/or phone number provided at checkout.

Your purchases are subject to return or exchange conditions as outlined in our Refund Policy.

You represent and warrant that your purchases are intended for personal or household use only, and not for commercial resale or export.

ARTICLE 4 – PRICING AND BILLING

Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time of the order and will be stated in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping fees, handling charges, customs duties, or import fees.

Prices shown in our online stores may differ from those offered in physical stores or on third-party platforms. We may from time to time offer promotions that affect pricing, governed by separate terms. In case of conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions. You agree to promptly update your information, including email address, credit card details, and expiration dates, so that we may complete your transactions and contact you if needed.

You represent and warrant that:
(i) your credit card information is accurate and complete,
(ii) you are authorized to use the card,
(iii) charges will be honored by your card issuer, and
(iv) you will pay all charges incurred at the displayed prices, including shipping and applicable taxes.

ARTICLE 5 – SHIPPING AND DELIVERY

We cannot be held responsible for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs procedures, or any events beyond our control.

Once products are handed over to the carrier, ownership and risk of loss transfer to you.

ARTICLE 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, texts, displays, images, graphics, product reviews, videos, audio content, and their design, selection, and arrangement, are the exclusive property of Zumis, its affiliates, or its licensors. They are protected by applicable intellectual property laws.

These Terms grant you permission to use the Services solely for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any content without prior written permission.

Nothing in these Terms grants you any license or rights to any intellectual property of Zumis, Shopify, or any third party. Unauthorized use may violate intellectual property laws.

Zumis brand names, logos, product names, designs, and slogans are trademarks of Zumis or its licensors. Shopify trademarks also belong to Shopify. All other trademarks belong to their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

You may be provided with access to third-party tools through the Services, which we do not monitor or control.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or endorsements of any kind. We are not responsible for any issues arising from your use of third-party tools.

Use of optional tools is entirely at your own risk. You should ensure you understand and agree to the terms provided by the relevant third-party providers.

We may also introduce new features or tools in the future, which will be subject to these Terms of Use.

ARTICLE 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of any third-party materials.

If you leave our Services to access third-party websites, you do so at your own risk. We are not liable for any damages arising from your use of third-party websites or services, or from any transactions made with them.

We encourage you to review the policies of third parties before engaging in any transaction. Any complaints or questions regarding third-party products or services should be directed to the relevant third party.

ARTICLE 9 – RELATION WITH SHOPIFY

Zumis is powered by Shopify, which enables us to provide the Services. However, any sale or purchase made in our Store is conducted directly with Zumis. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Zumis, including any damage, injury, or loss resulting from the products or services purchased. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or related to your purchase and transaction with Zumis.

ARTICLE 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies.

Since the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries different from your country of residence, in order to provide the Services. Please refer to our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

ARTICLE 11 – FEEDBACK

If you submit, upload, publish, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes. For example, we may use these rights to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Use.

You also represent and warrant that:
(i) you own or have all necessary rights to the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback;
(iii) your Feedback complies with these Terms.

We are not and shall not be obligated to:
(1) maintain the confidentiality of your Feedback;
(2) provide compensation for your Feedback;
(3) respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe any third-party rights, including copyright, trademarks, data protection rights, personality rights, or other personal or proprietary rights. You further agree that your Feedback will not contain any defamatory, unlawful, abusive, or obscene material, or any computer viruses or malicious software that could affect the operation of the Services or related websites. You are prohibited from using a false email address, impersonating any person, or misleading us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no liability for any Feedback posted by you or any third party.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

ARTICLE 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You are strictly prohibited from using the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;
(b) in violation of any applicable international, federal, provincial, state, or local law or regulation;
(c) in a way that infringes the intellectual property rights of Zumis, Shopify, or third parties;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any employee or any other person;
(e) to submit false or misleading information;
(f) to upload or transmit content that does not comply with these Terms;
(g) to send unsolicited promotional content, including spam, chain letters, or similar solicitations;
(h) to impersonate any person or entity or attempt to do so;
(i) to engage in conduct that restricts or interferes with others’ use of the Services or may harm Zumis, Shopify, or users, or expose them to liability.

Additionally, you agree not to:

(a) upload or transmit viruses or malicious code that may affect the Services;
(b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services;
(c) collect or track personal information of others;
(d) engage in spam, phishing, pharming, or pretexting;
(e) use bots, spiders, scraping tools, data extraction tools, automated systems, AI tools (including agentic AI), or any manual or automated means to access the Services;
(f) interfere with or bypass security or access control features, robots exclusion headers, or any measures restricting access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any of these Terms.

ARTICLE 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of a person or entity, or under their instructions, and that may run on a device owned or used by a person without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with the conditions set out in section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that it refrain from accessing, using, or interacting with any service.

14.3 We may limit, including through technical measures, the ability and manner in which an Agent accesses, uses, or interacts with the Services.

14.4 Agents must:
(i) in all HTTP/HTTPS requests, indicate that the request is made by an Agent and disclose the Agent’s name by including the following in the user-agent string: “Agent/[agent name]”;
(ii) not conceal or obscure the fact that access, use, or interaction is performed by an Agent, including by (a) imitating human behavior or interaction patterns, or (b) bypassing or completing CAPTCHAs or measures intended to distinguish human from automated use;
(iii) truthfully respond to any question or prompt intended to determine whether interactions are human or automated;
(iv) not circumvent or avoid any measures intended to block, limit, modify, or control Agent access to the Services.

ARTICLE 15 – TERMINATION

We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice. You will remain responsible for all amounts due up to and including the termination date.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

ARTICLE 16 – DISCLAIMER OF WARRANTIES

The information provided on or through the Services is made available for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk.

We disclaim all liability and warranties regarding the consequences of your use of such information by you or any other user of the Services.

Unless expressly stated by Zumis, the Services and all products offered through them are provided “as is” and “as available” for your use, without any warranties, representations, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you.

ARTICLE 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, in no case shall Zumis, our partners, officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, or licensors, nor Shopify or its affiliates, be liable for any loss, damage, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation loss of profits, revenue, savings, data, replacement costs, or similar damages.

This applies whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products obtained through the Services, or any other claim related in any way to your use of the Services or any product, including errors or omissions in content, or any loss or damage incurred as a result of the use of the Services or any content (or products) posted, transmitted, or otherwise made available via the Services, even if we have been advised of the possibility of such damages.

ARTICLE 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Zumis, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable attorneys’ fees, brought by any third party arising out of:

(1) your breach of these Terms of Use or documents incorporated by reference;
(2) your violation of any law or third-party rights;
(3) your access to or use of the Services.

We will notify you of any claim covered by this indemnity, provided that failure to promptly notify you will not relieve you of your obligations unless you suffer material prejudice.

We may assume the defense and settlement of any claim at your expense, including selection of counsel, but will not settle any claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You agree to cooperate in the defense of such claims.

ARTICLE 19 – SEVERABILITY

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision shall remain enforceable to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity or enforceability of the remaining provisions.

ARTICLE 20 – WAIVER; ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Use, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

ARTICLE 21 – ASSIGNMENT

You may not assign, transfer, or delegate this agreement or any of your rights or obligations without our prior written consent. Any unauthorized attempt will be deemed null and void.

We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 22 – GOVERNING LAW

These Terms of Use and any separate agreement whereby we provide Services to you shall be governed by and construed in accordance with the federal laws and the laws of the state or jurisdiction where Zumis is headquartered.

You and Zumis expressly consent to the jurisdiction of such courts.

ARTICLE 23 – HEADINGS

Headings used in this agreement are included for convenience only and shall not affect or limit the interpretation of these Terms.

ARTICLE 24 – CHANGES TO TERMS OF USE

You may review the most recent version of the Terms of Service at any time on this page.

ARTICLE 25 – CONTACT INFORMATION

For any questions regarding these Terms of Use, please contact us at: contactzumis@gmail.com

Our contact details are as follows:
Zumis
contactzumis@gmail.com
(+33) 6 02 16 41 47